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Refund and Returns Policy

Simo Tours Touristique Refund and Returns Policy

1. Introduction At Simo Tours Touristique, we are dedicated to providing exceptional service and ensuring customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds may be granted and the process for requesting them.

2. Eligibility for Refunds Refunds may be granted under the following conditions:

  • Cancellations: Refunds are available for cancellations made at least 48 hours before the scheduled transfer date. Cancellations made less than 48 hours before the scheduled transfer date are not eligible for a refund.
  • Service Issues: If we are unable to provide the service due to our fault or operational issues, you may be eligible for a full or partial refund.
  • Other Scenarios: Any other refund scenarios will be considered on a case-by-case basis and must comply with the specific terms agreed upon at the time of booking.

3. Non-Refundable Conditions Refunds will not be provided in the following circumstances:

  • Late Cancellations: Cancellations made less than 48 hours before the scheduled transfer date.
  • No-Shows: If you do not show up at the designated pick-up location and time.
  • Incomplete or Inaccurate Information: If the information provided during the booking process is incomplete or inaccurate, leading to a service issue.

4. How to Request a Refund To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at Contact@simotourtouristique.com or call us at +212 667-879517.
  2. Provide Details: Include your booking reference number and a detailed explanation of the reason for your refund request.
  3. Review Process: Our team will review your request and respond within 5-7 business days.

5. Processing Refunds Once your refund request is approved, we will process the refund within 10 business days. The refund amount will be credited to the original payment method used during booking. Please note that processing times may vary depending on your bank or payment provider.

6. Amendments to Policy Simo Tours Touristique reserves the right to amend this Refund and Returns Policy at any time. Any changes will be updated on our website, and it is the customer’s responsibility to review the policy periodically.

7. Contact Information For any questions or concerns regarding this Refund and Returns Policy, please contact us:

Thank you for choosing Simo Tours Touristique. We value your business and aim to provide the best possible service.